Frequently Asked Questions
Please find an overview of frequently asked questions about typical use-cases for cargo bikes, specifications , maintenance and warranty of the Cargo Cycling cargo bike models as well as battery management and financing options.
Reseach has shown that up to 50% or 60% of all city logitics trips made by vans, can be replaced by cargo bikes. Using a mixed fleet of e-cargo bikes and e-vans is often the most efficient operational solution.
Cargo Cycling bikes are designed for heavy-duty, professional use. They help companies deliver faster, garantuee access to zero-emission zones, cycle lanes and pedestrian zones, reduce CO₂ emissions, avoid traffic and parking challenges, and operate more cost-efficiently in dense cities.
Cargo Cycling’s DOER is currently being trialed at Castle Hill Hospital, where it replaces an internal van for on-site transport tasks. The DOER carries linen, gas cylinders, medical equipment, and essentials across the 168-acre campus, improving sustainability and reducing operational cost and emissions. The trial supports workforce wellbeing by encouraging physical activity among porters.
DHL Express Belgium and The Netherlands use the Chariot FS2 for daily deliveries in cities. With a 1,500-litre box, a 200-kg payload and 50 km range, the FS2 enables reliable last-mile delivery in dense urban areas. DHL and Cargo Cycling work together with service partners streamline service and maintenance, maximizing uptime at minimal TCO.
Subway Deventer uses the Courier for high-frequency urban food delivery. Riders report reliability, easy handling, and strong durability. Preventive maintenance by Cargo Cycling and a local mechanic ensure the fleet remains operational with minimal interruption.
DPG Media uses the Convy for newspaper delivery. Operators report faster rounds thanks to improved carrying capacity and easy handling. The Convy has demonstrated years of reliable performance with very few issues since 2021.
Lime uses Cargo Cycling cargo trikes (initially Chariot, now Chariot FS2) in Germany and Italy to perform battery swapping and fleet balancing for scooters. The FS2 replaces vans in many cities due to better accessibility, zero local emissions, and faster task completion, especially in parks or pedestrian areas. Some cities expect to service full scooter fleets without vans.
Cargo Cycling offers a full range:
• DOER with Zemmi trailer: up to 4,200 L / 400 kg
• DOER: up to 2,000 L / 200 kg
• Chariot FS2: up to 1,700 L / 200 kg
• Clarion: 1,000 L / 150 kg
• Convy: 550 L / 100 kg
• Courier: 120 L
No license is required, but rider training is strongly recommended. Training improves safety, efficiency, and correct handling, which increases uptime and rider satisfaction.
Our bikes are built for professional fleets, using robust frames, high-quality components, and heavy-duty braking systems. They are certified (CE, UKCA, DIN standards) and tested for intensive daily operations.
Not at all. Cargo Cycling has a network of trained mechanics, fast spare-parts delivery, and digital service support via the Papaya platform. IoT data helps prevent downtime by enabling proactive maintenance.
Yes. Customers can choose box sizes, layouts, branding, accessories, and fleet-management features to match their operations and brand identity.
You may purchase, full-lease (incl. maintenance), or financial-lease (ownership after term). This flexibility helps make adoption easy for fleets of any size.
For the Cargo Cycling e-cargo bike models warranty is as follows:
| Parts | Standard Warranty (in years) |
| Frame and frame parts | 5 years |
| Non-electronic bike parts | 2 years |
| Electronic bike parts | 2 years |
| Batteries | 1 year |
| Wear and tear parts | no warranty |
To be eligible for warranty coverage, you must meet the following criteria:
- The Product must have been purchased from an authorized Chariot dealer or directly from Cargo Cycling.
- The Product must be used in accordance with the manufacturer's instructions and guidelines.
- The Product must not have been altered, modified, or tampered with in any way.
- Parts used for maintenance, service and repairs must be approved by Cargo Cycling.
- The Product must not have been involved in accidents, collisions, or other events that may cause damage not related to manufacturing defects.
Our Battery Management Solution brings structure, safety, and simplicity to your daily operations. Whether you manage two bikes or two hundred, our modular system scales with your needs, and gives you a reliable, safe and organized way to charge, store, and monitor your batteries. Read more here >
